OnSite Office
Support
OnSite Office is designed to keep a small business organized without requiring an account or an OnSite Office cloud database.
Start here
- Open More → Help & Privacy inside OnSite Office for the Getting Started guide and the app version.
- Open Business Settings and save your business name, contact details, payment terms, and optional logo.
- Create a backup before changing phones, reinstalling the app, clearing browser data, or troubleshooting a problem.
If something does not look right
- Make a backup if the app still opens.
- Close and reopen the app, then check the affected record again.
- Review the Backup Check and restore a known-good backup only if needed.
Keep source documents. OnSite Office helps organize records but does not replace original receipts, invoices, bank records, or professional tax/accounting advice.
Protect your information
- Use a device passcode and keep your phone and browser updated.
- Store exported backup files safely; they can include business records and images.
- When reporting an issue, do not send customer data, signatures, receipt photos, or account details unless you intentionally choose to share only what is necessary.
Contact
For help, feedback, or a privacy question, use the developer support email shown on the OnSite Office listing in the App Store or Google Play. Include the app version and a short description of the issue. The app does not send support information automatically.